1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when Shop has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.
Shop will process your refund according to the following refund types:
1. Refund from returns- Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders- Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries- Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.
Payment Method | Refund Option | Max. Refund Timeline |
---|---|---|
Debit or Credit Card |
Debit or Credit Card |
7 working days |
Cash on Delivery (COD) |
Bank Deposit Shop Refund Voucher |
7 working days 1 working day |
WavePay by WaveMoney |
WavePay by WaveMoney Shop Refund Voucher |
3 working days 1 working day |
Shop Refund Voucher |
Shop Refund Voucher |
1 working day |
Note:Max. refund timeline excludes weekends and public holidays
Modes of Refund | Description |
---|---|
Bank Deposit |
The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card |
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Shop, please contact your personal bank. |
WavePay Wallet |
|
Refund Voucher |
Vouchers will be sent to the customer registered email ID on Daraz and can be redeemed against the same email ID. |
Important Note:The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Frequently Asked Questions
Warranty Policy
Brand Contact List