Please visit the the non returnable items page to check if your product is eligible for a refund and/or replacement.

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Shop packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If your return request does not meet the Shop Returns Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

There are no charges for shipping a product back to Shop.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number in Track Your Order section in header.

It will take between 5 and 13 days to send you the replacement product, depending on your location. Please refer to the product page on Shop for further information about delivery time.

Yes, the refunded amount would also include the shipping amount you were charged.

There are no charges for shipping a product back to Shop.

No, you do not have to return your whole order. It is fine just to return certain products.

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under service@shop.com.mm

If you experience issues after the Shop return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.